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Stop ghosting your couples

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Stop ghosting your couples

Stop ghosting your couples

Are you running a wedding venue and struggling to keep up with enquiries? If so, you’re not alone. Running a venue can be a hectic job, and it’s easy to overlook important aspects of the business, like responding to potential clients. However, failing to respond to enquiries can be a costly mistake that can impact your business and reputation.

Hodsock Priory. A stunning country house wedding venue set in lush grounds.
Hodsock Priory. Credit: Megan Wilson

Picture this: A couple is planning their big day, and they’re excited to hear back from you after reaching out with an enquiry. However, days go by, and they still haven’t heard back from you. They may start to feel frustrated, confused, and ultimately less likely to book your venue. In today’s digital age, it’s essential to respond to enquiries promptly and professionally.

With thousands of wedding venues across the country, it is a competitive market, and everything you do matters. If a couple is enquiring at 10 venues, and you are one of the venues that hasn’t gotten back to them, they will quickly move on and engage with the venues that have replied. On the other hand, if you are one of the few venues that are getting back to couples in a timely manner, you have immediately got an edge over other venues. (At the Venue Experts, we provide 12-hour cover, 7 days a week, so there is never an enquiry that doesn’t get answered!)

Prestwold Hall. A large country house wedding venue at the top of a gravel driveway.
Prestwold Hall. Credit: Sophie May

Ghosting potential clients not only damages your reputation, but it can also result in lost business. When a couple is looking for a wedding venue, they’re likely considering several options. If you don’t respond to their enquiry, you risk losing their business and potentially their friends and family’s future business.

Fortunately, there’s a solution to this problem. Setting up an automated response to let couples know that their enquiry has been received is a great start. This lets them know that you’re aware of their enquiry and that you’ll get back to them soon. If you find yourself struggling to manage all the enquiries, consider hiring a team to help you handle all your communications and sales needs.

The Venue Experts team hosting a discussion.
Credit: Megan Wilson

At The Venue Experts, we understand the challenges that come with running a wedding venue. That’s why our team is here to help you avoid the costly mistake of ghosting potential clients. We provide a range of services, including handling enquiries and communications, managing sales, and marketing your business. With our help, you can focus on providing an exceptional experience to couples on their big day.

Don’t let ghosting ruin your reputation or potential business. Instead, team up with us to make some wedding dreams come true while we handle all your sales and marketing needs. Drop us an email at hello@thevenueexperts.co.uk or click here to find out more. Trust us; we won’t leave you hanging. Let’s work together to improve your business practices and achieve your goals.

Meet the TVE sales team here!

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