Terms and Conditions


1. “Client” (or “you”) is the person (or persons) who receives the Services (where more than one they are joint and severally liable)


2.“Services” are set out in our proposal and provided either on a project basis as agreed from time to time, or as a ‘power hour’ of consultancy services, or a monthly retainer for sales assistance.


3.“The Venue Experts” is TVE limited, trading as The Venue Experts, company number 13357091 and registered office address at 33 Cubbington Road, Leamington Spa, England, CV32 7AA.


Price and payment

1.The price for the Services is set out on our website and/or provided to the Client prior to the commencement of the Services and set out in our proposal. VAT is applicable at the prevailing rate from time to time.  The price excludes any expenses that will be incurred by The Venue Experts, and these are invoiced separately. Travel is charged at 45p per mile or public transport at cost.


2.The price and, where applicable, any expenses, shall be the “Fees” of The Venue Experts.


3.The Services shall be delivered in person at the Client’s venue, from our office premises, or by telephone, by zoom, or online. The Services are delivered by using content and imagery to promote the Client and its venue via our social media accounts and our website. You therefore give us permission to write about your venue and our Services and use imagery to show how we are working with you on these platforms.


4.If the Client requests to change the location or manner of the delivery of the Services, further Fees may be due.


Power Hour Services – venue/inhouse sales training

5.The Fees for the Services shall be paid in advance, where a one-off session, or a series of sessions, is to be provided, and you should refer to clause C below for the consequences of cancellation and/or rescheduling any of the Services.

6.The Services shall be delivered by Skype or Zoom, or at a location agreed and this is set out in the Proposal. If the Client elects to change the location or manner of the delivery of the Services, further Fees may be due.


Project based Services

7.The Fees for the Services shall usually be paid in advance, in full or by installments, as set out in our proposal. We may agree to allow the Client to spread the cost by allowing payment by installments. The Fees are for the complete project, and you should refer to clause C below for the consequences of cancellation and/or rescheduling any of the Services.


Monthly retained Services – for outsourced sales.

8.The Services are for an initial fixed period of six months, and shall be paid 4 weekly, usually in advance. Thereafter the Services can be extended by agreement but will automatically become a rolling 4 weekly arrangement after the conclusion of this initial fixed six-month term, until termination. You should refer to clause C below for the consequences of cancellation and/or rescheduling any of the Services.


Rearrangements of the Services and Cancellation of Proposal

1.The Services can be rearranged or cancelled by either party in writing or by email to stacey@thevenueexperts.co.uk subject to the matters set out in this clause.

If The Venue Experts cancels the Services, unless in accordance with clause 2.2 below, Fees for any of the Services paid by the Client in advance will be repaid to the Client within 14 days of cancellation. Any Fees paid for Services already delivered will not be refunded. No further refunds, sum or compensation will be payable to the Client by The Venue Experts arising from such cancellation.

2.2 The Services may be also terminated if payment of the Fees is not made in accordance with these terms, or if the Client commits a material breach of any of these terms and fails to remedy the breach within 14 days of being notified in writing, or the Client makes any statements or behaves in any way or requests The Venue Experts to undertake any actions that are discriminatory, illegal or immoral, or if the Client enters into any form of insolvency arrangement or suspends its business. Upon such termination, there shall be no refunds and the Client shall immediately pay any outstanding sums to The Venue Experts, whether the Services have been delivered or not.


3.In the unlikely event of The Venue Experts having to reschedule the Services, The Venue Experts will give the Client as much notice as reasonably practical and offer alternative dates to deliver the Services as soon as practicable. No refunds, sum or compensation will be payable to the Client by The Venue Experts arising from such rescheduling.


4.If the Client seeks to rearrange any Services booked, at least 7 days’ notice must be given to The Venue Experts. If less than 7 days’ notice is given, or if the Client seeks to postpone the Services for a second time (after rearrangement of the Services has once been agreed) then the Fees for that part of the Services are forfeited.

5.1. If you cancel the Services at any time after entering into this agreement, the Fees already paid for work delivered are forfeited.

5.2 For power hour and project-based Services: If the Client seeks to cancel the Services in their entirety, then the Fees (whether the Services have been provided at the date of cancellation or otherwise) will be payable in full by the Client. If instalments have been agreed, the Fees must still be paid in full for all Services whether provided or not at the time of cancellation, unless we agree differently in writing with you.

5.3 For monthly retained Services: The Client is required to give us 4 weeks’ notice if you wish to terminate the Services. If you purport to give such notice within the initial six-month term of the Services, the notice is deemed to expire 4 weeks after it was given, or on the last day of the initial fixed term, whichever is the later date, ie the Services cannot be terminated earlier than six months from commencement. The balance Fees for the remainder of the fixed initial six-month term are due, even if we are not required by you to deliver further work or Services.


General Conditions

1.Verbal or email instructions to progress or making a payment of the Fees requested – including the selection of the online payment system to book the Services – will constitute an acceptance in full of these Terms and Conditions.


2.The Services supplied shall be provided from the date, at a location and for a period of time agreed from time to time. The Services shall terminate when they are completed, and all payments have been made in full. Variations to the Services may only be agreed in writing.


3.The Venue Experts shall use reasonable endeavours to meet any performance dates, but such dates shall be estimates only, and time is not the essence of the contract.


4.The Fees will be paid after invoices are rendered from time to time. VAT is applicable. Payment terms are ’immediately due’, and payment is not deemed to have been made until the Fees have been paid in full. If payment is not made in full and within time, the Services may be suspended and payment in advance may be required before the Services are re – commenced.


5.If payment is not made in accordance with the above clauses, The Venue Experts reserves the right to charge interest at the rate prescribed by the Late Payment of Commercial Debt (Interest) Act 1998 from the date payment was due until the date payment is made.


6.Each party will keep the confidential information of the other party and any third party confidential and secret, and only use it for the purposes of supplying the Services or making proper use of the Services. Each party recognises and accepts its obligations with regard to the control and the processing of personal data under the current data protection legislation and regulations. For more information on this, please see our Privacy Policy on our website at https://thevenueexperts.co.uk/privacy-policy/

7.Unless otherwise agreed in writing, the property and copyright or any other intellectual property rights in any materials produced by The Venue Experts to deliver the Services shall remain ours. They may not be copied or used without our written permission.


8.The Venue Experts’ liability in respect of any loss of good will, loss of business, loss of profits, loss of anticipated savings, loss of use or for any other consequential, special or indirect loss or damage will be NIL.


9.The Venue Experts will use reasonable care and skill in performing the Services. Where any valid claim in respect of the Services is made the client may only be entitled to a refund of the Fees or part of the Fees. In respect of any other direct losses (in Contract or Tort) the total liability of The Venue Experts will not exceed £.


10.Nothing in these Terms will exclude or limit liability for death or serious injury caused by The Venue Experts’ negligence.


11.If The Venue Experts is limited or hindered from providing Services booked by the Client due to circumstances beyond its control eg. Government intervention, Acts of God, civil disturbance, war, national or local disaster, strikes, labour disputes, epidemic or pandemic, then the liability of The Venue Experts to the Client shall not exceed the amount paid by the Client for the Services. The Venue Experts is entitled to be paid for all Services delivered to the Client up to that point, and or for any expenses incurred, and shall not be liable for any additional losses incurred by the Client in such circumstances.


12.Nothing in these terms is intended to create a partnership or joint venture between The Venue Experts and the Client, and no party has the right to act as agent for the other or to bind the other party in any way.


13.These terms and any dispute arising from them shall be governed by the laws of England and Wales.